Inclusive Communication Survey

Inclusive communication is an approach to communication which enables as many people as possible to be included. It allows the largest number of people in the population to take part in communication with services. It does this by allowing and enabling individuals to use whatever ways of understanding and expressing themselves which they find easiest.

Inclusive communication is relevant to all forms of communication:

  • Printed information, including leaflets, posters, letters and appointment cards
  • Online materials such as information websites and online contact forms
  • Telephone helplines and telephone interviews
  • And Face to face interactions such as advice sessions, assessment interviews and appeal panels

At Disability Equality Scotland, we work in partnership with Sense Scotland to host the Inclusive Communication Hub (, a website dedicated to inclusive communication information and resources, featuring case studies, blogs, details of training and the latest news on inclusive communication.

We have created a survey which will help us to understand your awareness and experiences of inclusive communication. We also feature a series of questions about the Inclusive Communication Hub, which will help to shape and grow the website going forward.

Take part in the online survey:

You can also access the survey in the following formats. Please contact us if you require an alternative format.