DWP enters legal agreement with EHRC to improve services for deaf claimants The Department for Work and Pensions (DWP) has entered a legally binding agreement with the Equality and Human Rights Commission (EHRC) to improve support for deaf customers accessing its services by telephone. Two advisers raised a complaint with the EHRC on behalf of four hearing-impaired people who needed to use the telephone service with a British Sign Language interpreter to help them decide whether or not to apply for a home loan. All four disabled people faced difficulties in dealing with staff from DWP and Serco who didn’t
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Monthly Archives August 2020
Making Zoom Accessible for Deaf People
Making Zoom Videos Accessible for Deaf People deafscotland is the user led, membership organisation for the deaf sector in Scotland. deafscotland use the term the ‘four pillars of deafness’ to describe Deaf, Deafblind, Deafened and Hard of Hearing as people with different levels of deafness who have different barriers to overcome and have different language and communication support needs. There are several steps to consider and available features that maymake Zoom meetings more accessible for deaf people. Zoom for people who are Hard of Hearing: PDF WORD Zoom for people who are Deafened: PDF WORD Zoom for people who are Deafblind: PDF WORD Zoom for
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Case Study: NHSNear Me
Case Study: NHS Near Me About My name is Laura Cowan and I work for Sense Scotland. I have worked in the field of Deafblindness for 25 years. I support Bella age 77 who has a severe visual impairment, mental health difficulties, and increasingly deteriorating mobility due to arthritis. She also struggles with social anxiety, and fear around NHS and Doctors. Bella’s vision is deteriorating due to having poorly managed type 2 diabetes. Bella also struggles with understanding spoken words she will misunderstand and misinterpret what people say and requires much of what people say to her to be clarified
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