One of the most commonly raised issues from disabled people is one which can most easily be rectified.  Customer Service.

Whilst there are many improvements needing to be made to transport modes, connectivity and availability of accessibility of information, the efforts of front-facing staff are never overlooked.

Transport Scotland are working with disabled people, organisations and transport providers to deliver positive change in how transport providers deliver their services.  Find out more about the Accessible Travel Stakeholder Groups.