I started working with Scottish Disability Equality Forum about three years ago.  The biggest challenge for me was understanding who our membership was and how best to communicate to them all.  The process in place when I started wasn’t wrong at all but I felt it could be simplified, especially with the membership increasing weekly. Our membership is open to all disabled people, therefore the communication needs varied a lot and this resulted in spending days ensuring each member received exactly the format of information they requested, for example: Yellow paper Large fonts in varying sizes Audio tape CD Print
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